(1).Wrong color: the color of the product is not correct. E.g. You order a red one but receive a green one. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you saw.
(2).Wrong size: If the size is incorrect, you can apply for full refund within 7 days since you receive the products based on the date of sign on the logistics company website.Wrong sizes caused by your own measurement mistake is non-refundable.Please make sure that the products are in their original condition - unworn, unwashed, unaltered, undamaged, clean, with tags intact.
Customized products combination of different styles , dresses that larger than US 14W and dresses with color deviation are non-refundable.
(1).Please contact our customer service within 7 days since you receive the products. State the reasons of why you apply for refund. Clear pictures are required to be taken as proofs at the same time. Our website provides customers with detailed methods of size-measuring. Please follow the way to get accurate results.
(2).Our customer service offers the return address, while customer should provide us the tracking number when have the dress sent back to us.
(3).We will check on the condition of the product when we receive it, and the refund will be returned to your bank account after our confirmation. Note: We will not refund in the situation that the customer return the dress without contacting us.
4.Refund policies when you cancel an order before delivery: